Hello to the Incaspin Casino Rewards Program, developed specifically for our active members in Spain. This set of terms details everything you need to know about how the program works, from earning points on your preferred games to obtaining exclusive rewards and benefits. By signing up for our loyalty program, you accept these rules, so we advise you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after examining the following sections, please reach out to our support team—we are always here to help.
Eligibility and Compulsory Enrolment
All joining casino incaspin players who have completely confirmed their account and reside in Spain are directly enrolled in the loyalty program as soon as they place their first real-money deposit and set a eligible wager. There is no distinct application process or opt-in required, which means you commence accumulating points from your very first bet. To stay qualified, you must maintain a sole active account and make sure that your personal and payment details remain up to date. The program is available exclusively to persons who are at least eighteen years of age, as stipulated by Spanish gambling rules, and any breach of the age requirement will end in prompt deletion from the program.
Employees of Incaspin Casino, its subsidiaries, and any third-party service providers immediately participating in the program’s operation are not permitted to join. We also maintain the entitlement to remove any user who has previously self-excluded or whose account has been briefly blocked due to safe gaming steps. Enrollment is personal and non-transferable, and we rigorously prohibit the use of automated scripts or automations to produce fake game activity. In case we spot any form of tampering, the account will be subject to ban, and all accumulated points will be cancelled without advance notice. By continuing active, you reaffirm your qualification continuously.
Loyalty Levels and Movement
The loyalty program offers multiple rank levels, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is dependent on the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and renews at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is promoted automatically, and you will immediately commence enjoying the improved benefits linked to that tier. Spain members can monitor their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not earned enough points to preserve your current level, a soft downgrade will apply. For example, a Platinum member who no longer fulfils the Platinum point requirement will be moved to Gold rather than dropping all the way back to the starting tier. This buffer is intended to recognise consistent play and give you a fair chance to regain your status during the next cycle. Points collected during a higher-tier period do not expire when a downgrade happens, and any tier-based perks that were already issued, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Reward Expiration and Forfeiture Rules
Remaining loyalty points will expire if your account remains entirely inactive for a span of one hundred and eighty consecutive days. Inactivity is characterized as zero real-money wagers, absence of deposits, and zero logins during that window. Once points expire, they are permanently removed and will not be restored, including if you later resume play. To keep your balance current, just log in to your account or place a qualifying bet at least once every six months. We send automatic email reminders to Spain members before any points are lost, offering you a fair opportunity to use them. This expiry policy ensures the program remains viable for all participants and prevents dormant balances from piling up endlessly.
In addition to inactivity-based expiry, we retain the right to forfeit all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any major breach of our general terms and conditions. If an account is terminated voluntarily, any remaining points are forfeited instantly and may not be transferred to another player or exchanged to cash. Similarly, accounts closed due to self-exclusion or regulatory obligations will surrender all accumulated points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.
Exchanging Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a range of rewards featured in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type shows the number of points required and the corresponding terms, so you can make an informed choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Tier Benefits and Special Advantages
Each membership tier reveals a set of exclusive benefits designed to enhance your gaming experience and recognize your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are subject to periodic review, and we may launch seasonal surprises that are enabled only for top-tier members, making sure that the program remains fresh and competitive.
Security of Your Account and Programme Compliance
Keeping your loyalty account safe is a joint responsibility. You should not share your login details or let another person to use your account to earn points, as this is a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are acquired every time you place a real-money wager on eligible casino games. The pace at which points increase depends on the game category, with slots generally contributing at the highest rate and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers placed using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are added to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is voided or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
Programme Modifications and Cessation
We regularly assess the loyalty program to ensure it stays just, captivating, and compliant with Spanish and European regulatory standards. As such, we maintain the right to adjust these rules, alter earning rates, restructure tiers, or modify the available perks at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will announce the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will urge everyone to use any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
FAQ
How can I join the Incaspin Casino loyalty program as a Spanish member?
You are not required to sign up as a separate step. Any registered player who completes the full validation process and makes a primary real-money deposit is instantly enrolled. There is no opt-in fee or form to fill out, so you commence earning loyalty points from your first qualifying bet. Simply play eligible games, and your advancement will be monitored in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
No way. The loyalty program is solely limited to one account per person, and points are not transferable under any conditions. Merging points across different accounts, even if they belong to the same home, is prohibited and may lead to point forfeiture. If you inadvertently created a duplicate account, contact support to resolve the matter before attempting any withdrawal.
What becomes to my loyalty points if I fail to gamble for a prolonged time?
If your account shows zero real-money action, no deposits made, and no logins for 180 consecutive days, all unused loyalty points will be forfeited. We dispatch advance email alerts to Spanish members before the deadline, so you have a chance to avoid losing your balance. A single sign-in or a small qualifying stake is enough to reset the inactivity timer and preserve your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
That is right. As soon as you earn enough points to move to a higher tier, your benefits are activated automatically and are usable right away. For example, if you attain Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Exist any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates differ. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers made with bonus funds or free spins are excluded from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
By what method can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level can all be seen in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We advise examining your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and maintain your status.